- How will it benefit me to have you manage my property?
- Do I lose control of my property once you manage it?
- If my property is vacant, do I still pay a management fee?
- What kinds of property do you manage?
- Do you collect a security deposit from the tenant(s)?
- What about pets?
- Do you keep up with all of the changing rules and regulations regarding real estate?
- Do you carry insurance on my property?
- Do you qualify all tenants?
- How do you advertise vacancies?
- How do you handle problems after-hours and on weekends?
- Do you pay the bills for me?
- When do I get my monthly statement?
- What is your management fee?
- Does your Management Agreement give you exclusive right to sell my property?
- Are you licensed?
Q. How will it benefit me to have you manage my property?
Q. Do I lose control of my property once you manage it?
A. Not at all. We will keep you advised of any maintenance issues and will also inform you when a tenant is moving in or vacating the home. You will receive a monthly statement showing all income and expenses for your property. For major repairs/issues, we will work with you to see how best to approach each situation.
Q. If my property is vacant, do I still pay a management fee?
A. Generally, no. In most cases, if you’re not making money then we’re not making money. There are some instances where a vacant management fee may apply, however they are very few and far between and are usually used for multi-family or flat-fee properties.
Q. What kinds of properties do you manage?
A. Our specialty is single family housing, although we have helped with commercial and multi-family housing in the past and still manage some apartment complexes.
Q. Do you collect a security deposit from the tenant(s)?
A. Yes, usually in an amount equal to one month’s rent payable upon lease signing. All security deposits are held by us in an escrow account until the tenant’s lease expires, at which point it is either refunded to the tenant(s) or forfeited to the homeowner.
Q. What about pets?
A. It is up to you as the homeowner whether or not pets are allowed on your property. If pets are allowed, we will collect a non-refundable pet fee from the tenant(s) to cover any damages or additional remediation/cleaning that may be caused by the pet(s).
Q. Do you keep up with all of the changing rules and regulations regarding real estate?
A. Yes. As a member of the National Association of Residential Property Managers (NARPM) we are constantly informed on the changing landscape of property management.
Q. Do you carry insurance on my property?
A. No, as the homeowner it is your responsibility to carry the appropriate insurance on your property, however we’re happy to point you to insurance professionals who can assist you.
Q. Do you qualify all tenants?
A. Absolutely. In addition to checking past residential history, credit, and income, we also screen for criminal activity. It’s in our best interest as well as yours to ensure that we’re doing everything we can to place good tenants in your home.
Q. How do you advertise vacancies?
A. We feel that this is where we can really shine. Through our advertising partners, we are able to place vacancies on over 50+ websites, so there’s no doubt that your rental will be seen by potential tenants. We also place signs in front of and leading to the property and may place classified ads in local newspapers in certain locales. Due to scams, we no longer place ads on Facebook and Craigslist, however, we may place links to our website on either.
Q. How do you handle problems after-hours and on weekends?
A. Through their online portals, tenants may submit maintenance requests 24 hours a day, 7 days a week. We also check our phones and emails frequently during off hours and weekends to catch any emergency communications that may come through.
Q. Do you pay the bills for me?
A. Yes, as long as there is sufficient cash flow in the property to cover the bills in question. For major repairs we may ask you to make a contribution to cover costs before repairs are made. We also allow you to build a “maintenance reserve” that we hold for you in escrow to help with unexpected maintenance issues and repairs. For utilities, we can place accounts in our name if you wish so you’re not burdened with having to handle the billing for homes while they’re vacant.
Q. When do I get my monthly statement/get paid?
A. Our “deadline” to have monthly statements and owner draws out to our owners is the 15th of each month. This gives us time to process rents and pay bills related to your property.
Q. What are your management fees?
A. The industry standard is 10% of collected rents, however, we understand that that may not be optimal for every homeowner so we offer a “tiered” management plan based on your needs. Our standard plans are 7.9%, 9.9%, and 12.3%, or you can build your own. For more information please visit or pricing page or give us a call @ (501) 404-0674.
Q. Does your Management Agreement give you exclusive right to sell my property?
A. No, however, if you are interested in selling your property that we’ve managed we are happy to assist you.
Q. Are you licensed?
A. Yes, we are licensed through the Arkansas Real Estate Commission (AREC) and are subject to the rules and regulations thereof.